Search Our Site: Advanced Search
If you need help, the answer to your question is likely to be found on this page.

Your Account
I can't login, or I forgot my username or password.
How can I delete my account?
How can I update my profile?
How can I update my email address?
How can I report an error or other problem with the site?
How do I use Living Times?
What does it cost?
Why should I pay to become a Forever Member when I can use the site for free?
Can I change from a Free Member to a Forever member at any time?
What types of payment do you accept?
Why do you charge for a "Forever Membership"?
What is an Profile Custodian?
How do I set up a profile for someone other than myself? (Living or deceased)
Where does a Profile Custodian obtain a email address?
Why does the email address I setup not work?
How do create a profile for a young child? (Baby-book, Digital-Scrapbook)
Do I need permission to set up a profile for another person, living and/or dead?
Why does advertising appear on my profile page?
Do I have control over my personal information?
Is there an age limit to use Living Times?
What is an Online Memorial?
How long will my profile, photos and other memories be online?
How do I write my life story?
How much storage space do I get with Living Times?
How do I get started?
What size pictures can I upload?
Is there any limitation to the number of pictures or videos I can upload on my profile?
Who can use Living Times?
How does someone with no computer or computer skills use Living Times?
What is an Automated Profile?
How do I make a profile Automated?
What if I upload a photo to an "Automated Profile" I didn't intend to share?

Reporting Abuse
How can I deal with someone that is bothering me?
How can I report spam or other inappropriate content?

Is my information kept private?
How can I make my profile private?
How can I block users from contacting me?